Learn how about the “Request Information” button, how to change the email addresses that these notifications go to, and how to see the history of all "Request Information" submissions in Catalog Navigator.
1. “Request Information” button
All Catalog Navigators have a “Request Information” call to action button. This button can appear on product lines, items, or categories. When you select items and click “Request Information,” it’ll always bring you to a contact form. Through the contact form, we collect customer information.
When this form is filled out by a customer and submitted, you will receive a notification email. It’s important that you add “email@example.com” to your contact list. If you don’t see the emails, please check your spam folder.
2. Change the email that receives the notifications
You can use the backend tools to change who gets these notifications. Using Internet Explorer, log into “Website Manager.” Locate the default version for your Catalog Navigator and select “Edit” to the right of the name, then “Settings” in the drop-down menu. As you scroll down on the page you're redirected to, you’ll see a section under “Request Forms.” “Request Information” is set as the default form. From here you can start to make changes. You can update the name of the button, under “Button Name” or when the “Inquiry Type” is set as email you can update the “Inquiry Address” to change the email that receives the email notifications.
You can also add carbon copy emails or blind CC’s. Some additional settings are turning on CAPTCHA, which will help reduce spam and also allow file attachments. After adding the correct email addresses for the notifications and making any additional changes, hit “Save” at the top of the page.
Make sure that your version is selected, and be sure to click “Publish” so that the changes go live.
3. See submission history
As mentioned before, you will get an email notification for every “Request Information” form submitted. However, you can also go into the backend tool, Program Administrator, to see a record of the inquiries.
After choosing “Program Administrator” using Internet Explorer, click on “REPORTS,” then click “Inquiries.” You’ll see a list of the inquiries based on filters for date. You can choose to view that inquiry detail right away or download all inquiries. Download the inquiries to be able to access the information on your hard drive.